I tried to sign up on the NEW Metrobank App but an error occurred. What should I do?

If this is your first time to sign up and the error screen below appears, tap on “Check Details” and verify your account details such as name, date of birth, or contact number.

If you are signing up using an Metrobank current or savings account, credit card account, Metrobank prepaid card, or YAZZ prepaid card, make sure your account is active.

If you have an existing Metrobank Online or Metrobank Mobile Banking App account, just log in directly on the NEW Metrobank App using your existing username and password. No need to sign up.

If you experience further issues, call our Contact Center at (02) 88-700-700 or domestic toll-free: 1-800-1888-5775 for assistance.