FAQ
- I tried to sign up on the NEW Metrobank App but an error occurred. What should I do?
- I lost my credit card, what do I do?
- How would I know the status of my credit card application?
- I want to dispute a suspicious transaction in my account. How do I file a complaint?
- What valid IDs can I present?
- How do I open an account?
- Data protection
- Does a data inquiry cost me anything?
- I have received the information CRIF holds on me. What can I do if it contains details that are incomplete or inapplicable to me?
- Bagaimana cara memulai berinvestasi reksa dana di Ajaib?
- Bagaimana cara memulai berinvestasi saham di Ajaib?
- Adakah biaya jika berinvestasi saham di Ajaib?
- Bagaimana jika saya lupa PIN?
- Apakah saya bisa memindahkan saham dari sekuritas lain ke Ajaib?
- Saya sudah melakukan beli / jual Aset Kripto dan statusnya sukses, namun mengapa saldonya belum masuk ke wallet?
- Saya sudah melakukan transfer untuk deposit rupiah, namun dana belum masuk ke wallet IDR saya?
- Saya sudah melakukan verifikasi akun (KYC), namun mengapa ditolak?
- What to do if I forgot my password?
- How much can I claim for my surgeon fee?
- Is there a waiting period for claim submission?
- How will I receive my claim payout?
- How do I withdraw the deposited cash benefits including interest of my policy?
- How do I change the payment method?
- What are the acceptable proofs of income?
- Can I re-avail of a loan?
- What are the fees and charges for personal loan?