Irene
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Recent activity by Irene-
I tried to sign up on the NEW Metrobank App but an error occurred. What should I do?
If this is your first time to sign up and the error screen below appears, tap on “Check Details” and verify your account details such as name, date of birth, or contact number. If you are signing ...
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I lost my credit card, what do I do?
If your credit card is lost or stolen, you may immediately block it using the Metrobank App to prevent fraudulent transactions. Note that blocking is permanent. You may also report a lost card by c...
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How would I know the status of my credit card application?
Your credit card application will be evaluated and processed within 7 to 10 working days. To check the status of your application, you may call our Customer Service Hotline at 88-700-700 or via the...
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I want to dispute a suspicious transaction in my account. How do I file a complaint?
For concerns about duplicate billing, cancelled subscriptions, unauthorized withdrawals or transfers, and other suspicious transaction, you may fill up a Customer Dispute Form and submit to your br...
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What valid IDs can I present?
Examples of valid IDs include the following: a. Philippine Identification Card (PhilID) b. Passport (including those issued by foreign governments) c. Driver’s License d. Professional Regulation Co...
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How do I open an account?
Visit any Metrobank branch to open an account. You will be required to submit one valid, photo-bearing ID with your signature and the initial deposit of the account you want to open. Check the comp...